Pinnacle Billing System
Quicklink(s)
Most recharge services provided by OIT are billed through the Pinnacle Billing System and will appear on a single statement.
* Before you can log in to Pinnacle with your UCInetID, you will need to request access via KSAMS.
The Pinnacle billing system is designed to streamline billing processes and help ensure accurate and timely billing of OIT services. Most recharge services provided by OIT (such as Telephone, Network, Group UCInetIDs, Software Recharges, Virtual Servers, etc.) are now billed through the Pinnacle billing system and will appear on a single statement.
Billing Dates
- New bills are available after the 5th business day of the month. Please wait until charges appear on your KFS ledger to ensure you are viewing final charges.
- Current month billing change requests are due by the 20th of the month.
- Billing change requests submitted after the 20th will take effect the first day of the next month.
Pinnacle Tips
- To check whether an Organization code has an open account, use the KFS Account lookup tool and search for the Org code while leaving the account number field blank. You should see a list of accounts appear at the bottom; however, if you see the message No values match this search at the bottom of the screen, that indicates there is no open account directly assigned to that Org code.
- If you have OIT services currently assigned to any KFS Org code that has no open account, please click the Pinnacle Inquiries and Billing Changes button above to submit a request for assistance. The OIT Billing Office will work with you to reassign services to a new Org code. We sincerely apologize for any inconvenience caused by this change.
Pinnacle FAQs
More Pinnacle Questions from OIT’s Knowledge Base
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AT A GLANCE
REQUIREMENTS
COST
No additional cost