Microsoft Teams Phone

Basic Teams Phone service includes unlimited domestic calls and Teams voicemail.

Yes. UCI phone customers will keep their existing phone number(s). Your phone number will be moved over to Teams Phone during your migration. After your migration, you will be able to make and receive calls using your UCI phone number using Teams Phone.

Yes. International calling will be an available option and will be billed at a per-minute rate based on the current rates for each country.

• If you currently have international calling capability on the campus phone system, you will automatically have international calling capability when you move to Teams.
  
• If you need international calling capability, and don’t currently have it, Please submit a Telephone Service Request.

Voice calls made through Microsoft Teams Phone will route through the campus phone system. Within your Teams app you will see a Calls tab that includes a dial pad, call history, voicemail and customizable features such as speed dial groups, call notifications and more.

To learn how to use Teams Phone, see the following guides.

1. Microsoft Teams Phone - Quick Reference Guide (PDF)
2. Get started with Microsoft Teams phones (from Microsoft)
3. Microsoft Teams Phone Service Customer Documentation

• Everyone will pay the monthly service charge for the MS Teams phone service.
• Requests for new phone numbers/ new MS Teams phone service will continue to be charged the current telephone installation rates.
• OIT will not charge you to move your phone from Mitel to MS Teams.

Current Employees

If you are a current employee with an existing UCI phone number, you will NOT be able to request for MS Teams phone service at this time. OIT is scheduling department migrations to convert existing UCI phone numbers to MS Teams phone service as the first phase. You will be migrated with your department.

New Employees

If you are a new employee and/or do NOT have a UCI phone number, you WILL be able to request for MS Teams phone service. Please submit a Telephone Service Request, select "Virtual Extension (Generic)" for Instrument Type, and enter "New Teams phone", your name, and UCInetID in the Description. You may enter any UCI location for the building and room fields. MS Teams phone location information changes based on where you are on campus.

If you're a Mitel user receiving a voicemail message from a Microsoft Teams user on your campus extension mailbox, it's important to know that you won't be able to respond directly to the Teams user through the voicemail system. Similarly, you won't be able to forward a voicemail message to a Teams user from the Mitel system. Please ensure to use an alternative method of communication for responding or forwarding messages to Microsoft Teams users. Once everyone is migrated to Teams Phone, this will no longer be an issue.

During our initial Teams Phone roll-out, phone sets will not be available. You will need to use the Microsoft Teams app on your computer or mobile device. Calls may be made from any device on which the Teams app is installed. When making calls from your mobile device via Teams, recipients will see your campus phone number as the call display.

Physical desk phones, when required, will be available in a later phase of the Teams Phone migration project. A work-related justification will be required and must be preapproved by OIT management.

Virtually any headset that is compatible with your computer may work with the softphone, but some headsets work better than others.  Many headsets are available with a broad range of features, quality, and price.  Options include wired and wireless.  We recommend wired headsets with noise-canceling microphones for the best reliability and audio quality.  Many Teams Phone users have experienced poor audio quality when using wireless headsets.  Although many computers have adequate speakers and microphones that can be used instead of a headset, the audio quality is typically best when using a wired headset with a noise-canceling microphone (especially in noisy environments).

• Affordable USB wired headset
• Higher-end USB wired headset
• Higher-end wireless headset
• Higher-end single-ear headset

For basic troubleshooting and support in using Teams with your device, please reach out to the OIT Help Desk by calling (949) 824-2222 or emailing oit@uci.edu, and a technician will assist you. If the issue is with the device itself, you will need to contact the device's manufacturer for further troubleshooting.

Without Teams Phone: You can make calls now to other UCI Teams users using the Calls tab in Microsoft Teams, but you cannot call phone numbers directly.

With Teams Phone: After you have migrated to Teams Phone, you will also be able to make and receive calls to any phone number. Voicemail and unlimited domestic calls are included.

We are removing MS Teams locations from the billing system, so there will no longer be locations on the phone bills for Teams services. However, you may reference older phone bills for the location of the number before it was moved to Teams.