Telephone Service Request
Quicklink(s)
Use a Telephone Service Request to request a new telephone or voicemail service or to make changes to an existing service. If you need a telephone repair, open a Support Ticket.
Types of services include support for, but not limited to:
- New telephone orders/moves
- Disconnecting telephones
- Telephone software changes
- Any other telephone new/modify requests (that does not include fixing an existing network)
Bulk Changes
If you are submitting a bulk change (more than 1 instrument move/change), please download the Bulk Change Request spreadsheet, fill it out, and then attach it to the request form. Under the Request Type section, choose Bulk Change. You should see an “Add Attachments” icon located near the bottom of the page where you can upload the spreadsheet.
Top Telephone Service Request Questions
- How do I submit a new telephone order?
- How do I know what features to select in a Telephone Service Request?
- How do I know which Service Modification to select to modify an existing service?
- How do I submit an order to disconnect a telephone?
- How do I change the location of a phone?
- How do I upgrade or downgrade my equipment?
- How do submit a telephone software change (i.e. call divert, voicemail)?
- Telephone Service Request FAQ
More Telephone Service Request Questions from OIT’s Knowledge Base
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Cost
Telephone Equipment and Feature Pricing
| Service | Current Rates (FY 24/25) | "Proposed" Rates Effective 7/1/24 | Rate Type |
|---|---|---|---|
| Analog Single Line* (with or without a phone set) | $9.75/month | $21.50/month | Recharge |
| Digital Multi Line Telephone | $14.50/month | $24.25/month | Recharge |
| IP Multi Line Telephone (Standard, Deluxe, Advanced, Slim, SIP and Micollab) | $14.50/month | $26.50/month | Recharge |
| Additional Directory Number (ADN) | $14.50/month | $14.50/month | Recharge |
| Automated Call Distribution (ACD) Group Number | $24.00/month | $40.00/month | Recharge |
| ACD Agent | $16.00/month for each agent | $40.00/month for each agent | Recharge |
| Hunt Group Number | $24.00/month | $40.00/month | Recharge |
| Voicemail Box | $3.00/month | $6.25/month | Recharge |
| Voicemail Setup (establish voicemail service) | $20.00/one-time | $20.00/one-time | Recharge |
Voicemail Service Pricing
| Service | Prior FY Rates | Rates Effective 04/1/2023 | Rate Type |
|---|---|---|---|
| Voicemail | $2.75/month | $3.00/month | Recharge |
| Voicemail - Announce Only Mailbox | $12/month | $12/month | Recharge |
| Establish Voicemail Service | $20 | $20 | Recharge |
Telephone Installation, Move and Change Services
| Service | Current Rates (FY 24/25) | "Proposed" Rates Effective 7/1/24 | Rate Type |
|---|---|---|---|
| Move/Add/Change any phone type within the same building (T&M based on project recharge rates) | See Project Recharge Rates | See Project Recharge Rates | Recharge |
| Move/Add/Change any phone type to a different building (T&M based on project recharge rates) | See Project Recharge Rates | See Project Recharge Rates | Recharge |