Pinnacle

In the Summer of 2017, OIT will replace its 25-year-old Telephone Billing System with a new billing system called Pinnacle.

To review your billing statement, you will access Pinnacle directly rather than using EDL. EDL will remain available for several years to allow access to past telecommunication bills.

To access the system, OIT will send you a temporary password just before launch with instructions on how to change it. Soon, we will enable Single Sign On (SSO) which will allow you to login with your UCInetID and password.

You can learn more about the Pinnacle project here.

How do I get access to Pinnacle?

Just before the launch date (TBD), we will batch upload the names of all users who currently have access to phone bills in EDL. After the launch date, access to Pinnacle will be governed by KSAMS. At that point, either your manager or your DSA can login to KSAMS and request the role Pinnacle Report Viewer on your behalf. Those requests will route to your Departmental DSA for approval and then finally to the Pinnacle SysAdmins in OIT.

Most everyone should be familiar with how to request access via KSAMS, but if you need a refresher you can visit our Help Topic.

Please allow 1-2 business days to process your request. We will send you an email with instructions on where to login, your username and a temporary password shortly thereafter. Read the next section to learn how to login.

How do I log into Pinnacle for the first time?

Once your account is ready, we will send you an email with instructions on where to login, your username and a temporary password. Once you have logged in, the first thing you should do is change your password following the steps in the next section.

If you can't find the email, please open a ticket with the Help Desk and we can check to see if you have an account. If need be, we can create an account and temporary password for you.

How do I change my password?

If you know your current Pinnacle password (or if you were given a temporary password), you can change it yourself by following these steps:

  1. Login to Pinnacle at www.mypinnaclelogin.com/ucirvine.
  2. Now that you're logged in, select “Fiscal Officer” from the pulldown menu on the top right corner of the screen.
  3. Select the “My Contact Information” tab on the left.
  4. Select the “Profile” tab.
  5. Select the “Change Password” button and follow the steps to change your password, and then select OK.

How do I go about resetting my forgotten password?

For now, please open a ticket with the Help Desk.

Unfortunately the self-service 'Forgot Your Password' tool on the login page is not operational at the moment. Soon we will enable that feature; however, in the long-term once we've configured Single Sign On (SSO), you'll be able to reset it using the UCInetID password reset tool.

How do I view my bill in Pinnacle?

Pinnacle gives you the option to either view the Bill Summary as a PDF or in a more detailed view in CSV format.

View the Summary (as a PDF)

  1. Log into www.mypinnaclelogin.com/ucirvine
  2. Select “Fiscal Officer” from the pulldown menu in the top right corner of the screen.
  3. Just below the pulldown menu, a new menu will appear. Select "Billing."
  4. On the next page under the "Department Billing" tab, select the green "Search" button to see all the phone bills for all Department Number(s) that are assigned to your account.
    • The Department Number is the 4-digit KFS Primary Org number for the department(s) which you are authorized to view.
    • Alternatively, you can enter a date into the “Billing Date” field or you can select the Calendar icon and pick a date range, and then select the "Search" button.
  5. In the search results below, select the "Billing Date" of the report you'd like to view.
    • If you don't see the reports for the Department Number you're looking for, please open a ticket with the Help Desk.
  6. On the next page, select “View Report” and the Bill Summary will open as a PDF in your browser.
    • To download the bill as a PDF, select the button with a down arrow in the upper-right corner.

View the Bill Details as a CSV

If you want to drill down and see a detailed Summary By Account, Individual Bills, Non-Usage Charges, or Usage Charges, just select the corresponding link in the menu bar up above.

  1. Let's say you just want to see the Usage Charges for that month. Choose "Usage Charges" in the menu bar, and on the next screen select the green "Search" button to see ALL the Usage Charges for that month.
  2. To download the bill as a CSV file, select the button with a down arrow in the menu bar above.

Will there be a training class?

While there are no formal training classes scheduled, OIT will reach out to you shortly after launch to announce a series of 'drop-in' training classes where you can stop by and ask questions. We will have staff on hand to help you login, view your bill, and much more.

The drop-in classes will most likely be held in SST 104. Keep an eye out for our email announcement.

I've tried the steps above but I'm still having trouble.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.