DocuSign eSignature

DocuSign is an online service which allows you to prepare, sign, act on, and manage online written agreements. It offers eSignature, a way to sign electronically on practically any device, from almost anywhere. OIT is now offering DocuSign Enterprise Pro to the campus free of charge.

Below are several frequently-asked questions about the service, including how to sign up for an account. If you can't find the answer you need, then we encourage you to take a look at the UCI DocuSign site. Alternatively, feel free to send us an email to if you have further questions.

DocuSign eSignature FAQ

  1. How do I get a DocuSign account?
  2. My department already uses DocuSign or I already have an account. I can’t see my files when I log in.
  3. Why do I need to use my email address to use DocuSign? Can I change it to my departmental email address?
  4. I clicked the link in a DocuSign email, but it says the link has expired.
  5. How do I switch accounts and set a default account?
  6. Are eSignatures legally binding?
  7. Does DocuSign comply with HIPAA?
  8. Does DocuSign offer accessibility support?

I've tried the steps above and I'm still having issues

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.