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DocuSign eSignature

DocuSign is an online service which allows you to prepare, sign, act on, and manage online written agreements. It offers eSignature, a way to sign electronically on practically any device, from almost anywhere. OIT is now offering DocuSign Enterprise Pro to the campus free of charge.

Below are several frequently-asked questions about the service, including how to sign up for an account. If you can't find the answer you need, then we encourage you to take a look at the UCI DocuSign site. Alternatively, feel free to send us an email to oit@uci.edu if you have further questions.

DocuSign eSignature FAQ

How do I get an account?

Getting an account is as simple as logging in with your UCInetID and password. Follow these 3 steps to get started:

  1. Visit the DocuSign login page.
  2. Type your UCI email address and select Continue.
    • NOTE: Make sure you enter it in the format UCInetID@uci.edu. Do NOT enter your my.name@uci.edu.
  3. Sign in as you normally do with your UCInetID and password.

My department already uses DocuSign/I already have an account, but now when I sign in I can't see my files.

If you already have a departmental account, this will create a new, duplicate account which will be empty. Please open a ticket and we'll assign it to our eDocs team who will remove the duplicate.

Why do I need to use my UCInetID@uci.edu email address to use DocuSign? Can I change it to my department email address?

DocuSign recognizes each email address as a separate user identity. Therefore, ptanteat@uci.edu, peter.anteater@uci.edu, and ptanteat@ad.uci.edu represent three separate user identities in DocuSign. Using your UCInetID@uci.edu email address means all your UCI DocuSign business will be associated with that one user identity. Having one user identity also makes it possible to use single sign-on (SSO) which allows users to login to DocuSign using their UCInetID and password.

I clicked the link in a DocuSign email but it says the link has expired.

Links in DocuSign emails are time-sensitive and will expire if not clicked after a period of time set by the sender. Simply follow the on-screen prompts to have DocuSign resend the email with a valid link OR you can simply login to DocuSign and visit the 'Action Required' section to see any documents that are awaiting your signature.

How do I switch accounts and set a default account?

Some DocuSign users have multiple DocuSign accounts. A common example is someone who has an account through work and another account for personal transactions. If you have multiple DocuSign accounts that reside on the same DocuSign site (e.g., NA1, NA2, EU), and they use the same email and password combination, then you can easily switch between them once you log in. DocuSign has detailed instructions on their site on how to switch accounts.

Are eSignatures legally binding?

Yes. Signatures processed by DocuSign are compliant with the US ESIGN Act and the European Union's Electronic Signatures Directive (1999/93/EC).

Does DocuSign comply with HIPAA?

Yes, DocuSign’s solution allows customers to electronically sign documents in full compliance with ESIGN, UETA, and the Health Insurance Portability and Accountability (HIPAA).  HIPAA BAA was signed by UC Davis in 2018 covers all UC location and is still valid according to Hillary Kalay, UC General Counsel Health Compliance.  For more information about DocuSign HIPAA Compliance, please review the DocuSign HIPAA Compliance Overview.

Does DocuSign offer accessibility support?

Yes. The accessibility support feature permits screen reader applications to read instructions, envelope documents, and DocuSign tags. This allows blind and visually impaired signers to act on the tags and complete signing. If you encounter accessibility barriers, please email accessibility@docusign.com. You may also visit DocuSign's website to learn more about using the DocuSign accessibility support feature. DocuSign users are responsible for creating and uploading accessible documents. UCI offers video training on Accessible Documents and Making Accessible PDFs in UCLC.

I've tried the steps above and I'm still having issues

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

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