As part of an overall strategy for continuous service improvement, the Office of Information Technology (OIT) is launching the next cycle of its customer satisfaction survey for 2023. In cooperation with UC San Diego, which has been successfully using this process for many years, we hope to learn which OIT services are of most value to you, and where we have opportunities to serve you better.
Survey Dates: February 21 – March 17, 2023
How you can help OIT continue to improve
Your confidential survey responses will contribute to OIT’s planning efforts to improve service quality and processes.
As a token of our appreciation for your time, everyone who completes the survey will be entered into a drawing to win one of Twenty (20) $50 Amazon gift cards. Our grand prize will be an iPad Air!
Winners will be announced at the end of the survey.
Amazon Gift Cards
iPad Air
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Are my responses confidential?
Yes. Individual responses are confidential, though we do record which department you are in to help provide an understanding of specific department needs and requirements. If you have any further technical questions regarding confidentiality, please call the OIT Help Desk at (949) 824-2222 and ask for Sarkis Daglian.
How long will the survey take to complete?
The survey includes several components. Because you are asked to evaluate only the support groups you’ve worked with, and the systems and services you use, the survey should be brief (5-10 minutes).
What if I can’t finish it all at once?
If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses will be saved from where you left off. Be sure to keep the survey invitation (with your access code) to resume your survey.
Once you hit SUBMIT SURVEY, your survey has been submitted, and you cannot return to make any changes.
How will the information be used?
OIT executive leadership analyzes the results from each survey cycle to develop a strategic plan for the coming year. OIT leadership looks at what is going well, what things are improving each year, and what needs extra attention. Areas that appear to need special attention are prioritized and a general plan for making improvements will be developed for the next fiscal year.
Take a look at the changes OIT has made based on the last survey. We appreciate your feedback and make changes based on your needs. You may ask for individual follow-up by providing contact information.
Where can we find out about the survey results?
Survey results will be published on OIT’s website and there may be one or more announcements via email as new initiatives are determined.
Will the survey be given again?
Yes, this is now a regular survey. We try to launch the survey every 12 – 18 months.
What are the dates of this year's survey?
- The survey opens (and invitations are sent out) on February 21, 2023
- A Closing Alert Reminder email will be sent out on March 15, 2023
- The last day/time to participate in the survey is March 17, 2023, at 11:59 pm
How can I get help with the OIT Survey?
If you have questions about the survey, please contact the OIT Help Desk at oit@uci.edu or (949) 824 2222.