The Office of Information Technology embarked on the third cycle of our customer satisfaction survey in 2019 as part of an overall strategy for continuous service improvement. In cooperation with UC San Diego, which has been successfully using this process for many years, we want to enhance our understanding of which IT services are of most value to you, and where we have opportunities to serve you better.
2019 Results
In the interim, you can view the 2019 results. We were gratified to learn that you feel that OIT is doing many things well. At the same time, you made many suggestions on how we could serve the campus better
We Heard You
OIT leadership has analyzed the results to develop a plan for the next fiscal year. Areas that appear to need special attention are being prioritized and a general plan for making improvements is being implemented.
2019 Survey Results Overview
Survey Results from Previous Years
Survey Support Results by OIT Division
Enterprise Applications
- Accounting & Kuali Financial Systems (PDF)
- Admissions and Relations with Schools (PDF)
- Facilities Management IT (PDF)
- Financial Aid (PDF)
- Financial Services IT (PDF)
- Graduate Division IT (PDF)
- Human Resources IT (PDF)
- Office of Research IT (PDF)
- Registrar’s Office IT (PDF)
- Symplicity Advocate (PDF)
- Transportation & Distribution Services IT (PDF)
Enterprise Infrastructure
- Advanced Website Hosting (PDF)
- Exchange/Office 365 (PDF)
- Network – Wired & WiFi (PDF)
- SEBS Student Electronic Broadcast System (PDF)
- Telephone & Voicemail (PDF)
- UCI Gmail (PDF)
- Unix System Administration (PDF)
- Virtual Servers, Storage, and Data Backup (PDF)
- Webmail (PDF)
- Windows System Administration (PDF)