Telephone Services Overview
Quicklink(s)
Telephone Services are available to UCI faculty and staff.
Mitel PBX Phone System Retirement Project
OIT has started a multi-year, phased project to migrate our customers from the legacy Mitel PBX Phone Service to the new Microsoft Teams Phone Service. Over 1,600 customers have been migrated. Basic and Advanced users are expected to be migrated by January 2025.
Microsoft Teams Phone Services
New telephone service, utilizing Microsoft Teams Soft Phone services, is now available for new employees and for those who currently do not have a UCI phone number. This service can be requested by submitting a Telephone Service Request.
- Includes voicemail and unlimited domestic calling (including Hawaii and Alaska)
- International Calling is available upon request and will be billed on a per-minute basis
Legacy Mitel PBX Campus Phone Services
We are transitioning away from the Mitel PBX Phone System and, as a result, new Mitel PBX Phone Services are no longer available. During this transition period, if we are unable to provide MS Teams Phone Service, exceptions will be made.
Common Area Phones
OIT subsidized courtesy phones located in common areas such as classrooms, labs, lobbies, and hallways will be retired unless a department chooses to pay for them.
Mobile Phone Discounts
Mobile phone discounts are available for personal and business use. Please contact palcard@uci.edu for more information.
Headsets
Headsets are not offered by OIT, but departments can purchase any headset of their choice. Most headsets on campus are POLY (formerly Plantronics) headsets with Mitel phones. You can view the Compatibility Guide to help you decide which headset you want by entering your phone type.
Cordless Phones at UCI
Cordless Phones are not offered by OIT, and they are highly discouraged because they have been known to interfere with wireless access points.
Microsoft Teams Phone Services
- MS Teams Phone – Quick Reference Guide (PDF)
- Get started with MS Teams Phone Service
- MS Phone Service Customer Documentation
- Mitel/MS Teams Phone Comparison Chart
- MS Teams Phone Service FAQ
Legacy Mitel PBX Phone Services
Desktop Phones
MiCollab Softphones
Voicemail
Campus Directory
- How to update your UCI Directory Listing
- Updating Department Listings in the Campus Directory (DCCs only) – OLDUS
More Telephone Questions from OIT’s Knowledge Base
Need more help?
Microsoft Teams Phone Service
OIT has started a multi-year, phased project to migrate our customers from the legacy Mitel PBX Phone Service to the new Microsoft Teams Phone Service. Over 1,600 customers have been migrated. Basic and Advanced users are expected to be migrated by January 2025.
| Service | Current Rates (FY 24/25) | "Proposed" Rates (Effective 7/1/24) | Rate Type |
|---|---|---|---|
| MS Teams Phone Service (without phone set) Includes voicemail + unlimited domestic calling including Hawaii and Alaska | $9.50/month | $10.75/month | Recharge |
| MS Teams IP Telephone (audiocodes C455HD) | - | $5.41/month | Recharge |
| MS Teams IP Telephone Power Supply (required for audiocodes C455HD) | - | $16.94/one-time | Recharge |
| Call Queue/Hunt Group/Additional Directory Number (ADN) | - | $10.75/month for each additional number | Recharge |
| International Calls (available on request) | Billed per minute based on the rates for each country. | Billed per minute based on the rates for each country. | Recharge |
Legacy Mitel PBX Phone Services (including Voicemail)
| Service | Current Rates (FY 24/25) | "Proposed" Rates Effective 7/1/24 | Rate Type |
|---|---|---|---|
| Analog Single Line* (with or without a phone set) | $9.75/month | $21.50/month | Recharge |
| Digital Multi Line Telephone | $14.50/month | $24.25/month | Recharge |
| IP Multi Line Telephone (Standard, Deluxe, Advanced, Slim, SIP and Micollab) | $14.50/month | $26.50/month | Recharge |
| Additional Directory Number (ADN) | $14.50/month | $14.50/month | Recharge |
| Automated Call Distribution (ACD) Group Number | $24.00/month | $40.00/month | Recharge |
| ACD Agent | $16.00/month for each agent | $40.00/month for each agent | Recharge |
| Hunt Group Number | $24.00/month | $40.00/month | Recharge |
| Voicemail Box | $3.00/month | $6.25/month | Recharge |
| Voicemail Setup (establish voicemail service) | $20.00/one-time | $20.00/one-time | Recharge |
*OIT subsidized courtesy phones (analog single line) located in common areas such as classrooms, labs, lobbies, and hallways will be retired unless a department chooses to pay for them.
Telephone and Phone Line Moves/Adds/Changes
| Service | Current Rates (FY 24/25) | "Proposed" Rates Effective 7/1/24 | Rate Type |
|---|---|---|---|
| Move/Add/Change any phone type within the same building (T&M based on project recharge rates) | See Project Recharge Rates | See Project Recharge Rates | Recharge |
| Move/Add/Change any phone type to a different building (T&M based on project recharge rates) | See Project Recharge Rates | See Project Recharge Rates | Recharge |
Calling Rates* from Mitel Campus Telephones
(*Rates are subject to change)
| Service | Current Rates (FY 24/25) | Rate Type |
|---|---|---|
| Local Calls (Zone 1 & Zone 2) 0 - 12 miles from UCI | $0.01 - 1st minute $0.01 each additional minute | Recharge |
| Local Toll Calls (Zone 3) 13 - 71 miles from UCI | $0.03 - 1st minute $0.03 each additional minute | Recharge |
| Local Toll Calls (657 Area code) | $0.05 - 1st minute $0.05 each additional minute | Recharge |
| Intrastate (long distance within California, greater than 71 miles from UCI) | $0.12/minute | Recharge |
| Interstate (long distance outside California, but within United States) | $0.17/minute | Recharge |
| International | Billed per minute based on the rates for each country. | Recharge |