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Telephone Services Overview

Quicklink(s)

Telephone Services are available to UCI employees including analog and digital phones, softphones, and voicemail.

Mitel PBX Phone System Retirement Project

OIT has started a multi-year, phased project to leverage cloud based telephone services including MS Teams Telephone Services and AWS Connect.

Learn more about the Project

Legacy Campus Phone Service

Telephones

OIT provides the following types of telephones. You can order these using the Telephone Service Request.

Voicemail

Add voicemail service to make sure you never miss a call.

Mobile Phone Discounts

Mobile phone discounts are available for personal and business use.

Campus Directory

OIT manages the campus directory for UCI. See the Support tab to learn how to update your entry.

Microsoft Teams Phone Service

OIT has started a multi-year, phased project to migrate our customers from the legacy Mitel phone service to the new Teams phone service. The first migration of early adopters is scheduled for the Spring of 2023.

Learn more about the Teams Phone Project

ServicePrior FY RatesRates Effective 04/01/2023Rate Type
Microsoft Teams Phone + Voicemail
(without phone set)
N/A$9.50/monthRecharge
Unlimited Domestic Calls (including Hawaii and Alaska)N/AIncludedIncluded
International CallsN/ABilled per minute based on the rates for each country.Recharge

Legacy Campus Phone Service

Telephone Equipment and Features

ServicePrior FY RatesRates Effective 04/01/2023Rate Type
Analog Single Line (with or without a phone set)$9.75/month$9.75/monthRecharge
Analog Single Line Extension (with or without a phone set)$4/month$4/monthRecharge
Digital Multi Line Telephone$14.50/month$14.50/monthRecharge
IP Multi Line Telephone - Standard Model (restricted to certain buildings) & Soft phone - MiCollab (no building restrictions) $15.50/month$14.50/monthRecharge
Mitel IP Multi Line Telephone - Advanced Model (restricted to certain buildings) $24/month$24/monthRecharge
Mitel IP Multi Line Telephone - Deluxe Model (restricted to certain buildings) $32/month$32/monthRecharge
Additional Directory Number (ADN)$14.50/month$14.50/monthRecharge
Automated Call Distribution (ACD)/Call Center Group $24/month + $16/month per agent$24/month + $16/month per agentRecharge
Authorization Code$2/month$2/monthRecharge
Feature Package 1 (needed for Group Pick-up, Hunt Group and Call List/Personal Profile features) $2/month$2/monthRecharge
Generic / Virtual Extension$10/month$10/monthRecharge

Voicemail

ServicePrior FY RatesRates Effective 04/1/2023Rate Type
Voicemail$2.75/month$3.00/monthRecharge
Voicemail - Announce Only Mailbox$12/month$12/monthRecharge
Establish Voicemail Service$20$20Recharge

Telephone Installation, Move, and Change Requests

ServicePrior FY RatesRates Effective 04/01/2023Rate Type
New Telephone Line Installation$90$90Recharge
Software Change (Qty 1-3)$10$10Recharge
Move/Change Telephone Location - Same Building - Any Phone Type$54$54Recharge
Move/Change Telephone Location - Different Building - Any Phone Type$80$80Recharge
Change Telephone Type or Model (Analog, Digital, IP, SIP)$90$90Recharge

Calling Rates* from Campus Telephones

(*Rates are subject to change)

ServicePrior FY RatesRates Effective 04/01/2023Rate Type
Local Calls (Zone 1 & Zone 2) 0 - 12 miles from UCI$0.01 - 1st minute
$0.01 each additional minute
$0.01 - 1st minute
$0.01 each additional minute
Recharge
Local Toll Calls (Zone 3) 13 - 71 miles from UCI$0.03 - 1st minute
$0.03 each additional minute
$0.03 - 1st minute
$0.03 each additional minute
Recharge
Local Toll Calls (657 Area code) $0.05 - 1st minute
$0.05 each additional minute
$0.05 - 1st minute
$0.05 each additional minute
Recharge
Intrastate (long distance within California, greater than 71 miles from UCI)$0.12/minute$0.12/minuteRecharge
Interstate (long distance outside California, but within United States)$0.17/minute$0.17/minuteRecharge
InternationalBilled per minute based on the rates for each country.Billed per minute based on the rates for each country.Recharge

Updated on
March 5, 2024